Privacy Policy

Last updated: October 2025

1. Introduction

DN Joinery Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard any information you provide to us through our website:
https://dnjoineryservices.co.uk

Our contact details are:
Address: Unit 1, Moreland Street, Hartlepool, TS24 7NL
Phone: 07703 413190‬
Email: Click here to email us

2. Information We Collect

We only collect personal data that you provide through our website contact form, which may include:

  • Your name

  • Your email address

  • Your phone number

  • Details of your message or enquiry

We do not collect sensitive information, payment details, or use tracking software.

3. How We Use Your Information

We use the information you provide for the following purposes:

  • To respond to your enquiry or request a quotation.

  • To provide details about our joinery and carpentry services.

  • To maintain a record of communication for administrative or legal purposes.

We do not use your details for marketing or pass them to third parties for advertising purposes.

4. Legal Basis for Processing

We process your data under these lawful bases:

  • Consent – you provide consent by submitting your information through the contact form.

  • Legitimate interests – to manage customer enquiries and deliver our services.

  • Legal obligation – to comply with applicable UK laws.

5. Data Sharing

We do not sell or rent your personal information.
Your data may be shared only with trusted service providers (such as website hosting or email systems) that help us operate our business — and only where necessary.

All partners are required to maintain confidentiality and data protection compliance.

6. Data Retention

We keep contact form submissions and related communications for as long as needed to respond to your enquiry — typically no longer than 12 months, unless required for business or legal record-keeping.

7. Your Data Protection Rights

You have the right to:

  • Access the information we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw your consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed: https://ico.org.uk

To exercise your rights, please contact us using the phone number above or via this <a href=”mailto:quotes@dnjoineryservices.co.uk”>email link</a>.

8. Security

We take appropriate security measures to protect your personal information from unauthorised access, misuse, or loss.
However, please note that no internet-based data transmission is entirely secure.

9. Links to Other Websites

Our site may include links to other websites. We are not responsible for their content or privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last updated” date.